Commercial Collection Program
Non-Collection Notice
A non-collection notice is a reminder for you to help us collect your Recycling, Organics, and Garbage safely and more efficiently. If you received a Non-Collection Notice, your containers have not been serviced. Please note the indicated item marked on your tag and correct the issue before your next scheduled collection day. Thank you!
(To see this information in another language, please click on the translate button at the top of the page.)
- Containers not accessible on scheduled service day.
– Commercial Customers – by 4:00 am
– Residential Customers – by 6:00 am
(Additional charges apply if ACI is unable to access the container and a return trip is requested.)
- Containers/enclosure blocked by parked vehicle(s) or other obstacles.
- Gate key or code not provided. (Container is located behind a locked gate.)
- Mattresses/box springs/wooden pallets in bins and/or special arrangements are necessary for the collection of oversized items. Loose material outside the bin. Call 510-483-1400 for an appointment.
- Bin and/or Cart lids must close. Level off the materials inside containers to assure service.
- Contamination in/near cart.
– Recycling/Organics in Garbage
– Organics/Garbage in Recycling
– Recycling/Garbage in Organics
– Hazardous Waste – please see below for more information.
- Call ACI at 510-483-1400 for information.
– Bin or cart too heavy
– Construction debris disposal
– Soil/rocks
– Larger bin or cart size recommended
PLEASE NOTE: If for any reason the garbage, recycling, or organics container(s) are not picked up on the regularly scheduled day, please call our office so we can return to service the container. Our office hours are 7:00 am to 6:00 pm.
Service cancellations or modifications must be made in writing, either by mail, fax, email, or in person. Verbal cancellations or modifications will not be accepted. Cancellations will not be made retroactively. It is the customer’s responsibility to end services with Alameda County Industries, and all services are due and payable until proper paperwork is submitted.
CONTAINERS WERE NOT SERVICED BECAUSE HAZARDOUS WASTE WAS FOUND. PUT HAZARDOUS WASTE IN THE RIGHT PLACE.
Hazardous items do not belong in any cart or bin and need to be disposed of properly. Alameda County operates a drop-in program that accepts latex paint, aerosol cans, fluorescent lamps, and household batteries. Charges apply. Visit StopWaste.Org/hhw and choose which program works for you from the vertical menu on the right side of the page for more information.
Did You Know?
All CVSAN residents and businesses are required to have adequate organic waste collection services in place to recycle organic materials, including food scraps, food-soiled paper, and yard trimmings. California State law, SB 1383, aims to keep food and other compostable materials (“organics”) out of landfills to reduce emissions that contribute to climate change. In Alameda County, the law is implemented and enforced under the Organics Reduction and Recycling Ordinance.