Account Number Change Information
On October 1, 2024, your Alameda County Industries (ACI) of Alameda Account number will be changing.
Why is this change occurring?
This change is to update and streamline our customer service database. There are no additional changes to ACI’s service structure.
Account Number Change – What will my new account number be?
Alameda account numbers will remain six (6) digits long, but the 1st digit of every account will now be a “1” instead of a “0”. Below are examples of account number changes.
Old Account: New Account:
000001 100001
000012 100012
000123 100123
001234 101234
012345 112345
To see a sample of where your account number is on your invoice, click here.
Online Account/eTower – Will my online account log-in still be valid?
Yes, your log-in will link to your new account number. If you would like to create an online account to access your account, make online payments, and more, click here.
Paperless Billing – I currently receive paperless invoices via email. Do I need to do anything to stay enrolled in the program?
No, there is no action needed to have your account automatically remain enrolled in paperless invoicing via email. If you want to enroll in paperless billing, click here for more information.
Paperless Invoicing – I currently receive my invoices via email. Do I need to do anything to stay enrolled in the program?
No, there is no action needed to have your account automatically remain enrolled in paperless invoicing via email. If you want to enroll in paperless billing, click here for more information.
Autopay – I am enrolled in autopay by credit card or bank account with ACI. Do I need to do anything to stay enrolled in the program?
No, there is no action needed to continue with your autopay program; your autopay payment will automatically link to your new account number.
If you want to enroll in autopay via your online account, please click here.
If you want to enroll in autopay via credit card, please click here for a form.
If you want to enroll in autopay via your bank account, please click here for a form.
Online Banking Customers – I send ACI payments via bank draft (paper check) from bank’s online payment site. Will I need to make any changes to this process?
Yes, you must update the ACI account number stored in your bank’s online payment site for your one-time or recurring payments issued by bank draft (paper check).
Service Changes – Will my ACI collection services change when my account number changes?
No, there will be no changes to your ACI recycling, organics, or garbage collection services.
Remittance Address – Will the ACI remittance address for payments change?
No, the remittance address will not change. Please continue sending your payments to P.O. Box 1629, San Leandro, CA 94501-0389. This address is also listed on your invoice remittance stub.
Alameda Office – Will the ACI Alameda and San Leandro office hours be affected by this change?
Yes, the ACI Alameda and San Leandro offices will close at 5:00 pm on Friday, September 27, 2024. Regular office hours will resume on Monday, September 30, 2024.
The Alameda office address is: 2307 Blanding Avenue Unit B, Alameda, CA 94501 and our regular office hours are 7:00 am – 6 pm.
The San Leandro office address is 610 Aladdin Avenue, San Leandro, CA 94577, and our regular office hours are 7:00 am – 6:00 pm.